Crosspay Ltd and Crosspay Technologies Ltd (collectively known as Crosspay) of Queens Court, 9-17 Eastern Road, Romford, RM1 3NH, UK are registered with the UK Information Commissioner’s Office as a Data Controller with registration number ZA145474 and A8430760 respectively. This policy describes how Crosspay collects and uses your personal information and also explains your rights in how we use your personal information. This includes personal information you provide on our website and mobile application. If you have any questions about this policy or how we protect or use your data, please email us at firstname.lastname@example.org
We may collect and process the following data about you: Information you give us:
Information we collect about you: With regard to each of your visits to our Website or Mobile Application we may automatically collect the following information:
Information we receive from other sources: We may receive information about you if you use any of the other websites we operate or the other services we provide. We also may receive information from the banks and other financial institutions you are using to transfer money to us. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We use the information we collect from you in the following ways:
We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your money transfer, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that highest levels of security are maintained to protect your data. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access. We restrict access of your personal information to our employees who have a business reason for knowing such information. We continuously educate and train our employees about the importance of confidentiality and privacy of customer information. We have safeguarding procedures that comply with the relevant laws and regulations to protect your personal information from any unauthorised access.
Within our website we may have links to third party websites and if you decide to follow those links, Crosspay will not be responsible for the privacy practices or the content of those websites. They will have their own privacy policies, including cookies, and we urge you to review them.
Upon request we will provide you with information about whether we hold any of your personal information. You may request to review, delete or update your personal information to ensure it is accurate, by contacting us at email@example.com. We aim to respond to your request within 30 days. You have the right to ask us not to process your personal data for marketing purposes by contacting us at firstname.lastname@example.org We will retain your information for as long as your account is active or as needed to provide you services, including a record of your transactions. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and will securely delete your information when we no longer have a need to retain it.
If you feel that we have not addressed your questions or concerns adequately, you may make a complaint with the Information Commissioner’s Office in the United Kingdom. You may access their details via https://ico.org.uk/global/contact-us/